Shipping policy

Xingfutang is committed to providing safe, fast, and transparent shipping services for all customers. We ensure that your plush toys are shipped in the shortest possible time, and we provide clear tracking information so you can always keep track of your order status.

Processing Time

All orders will be processed within 1 to 3 working days after confirmation. Please note that DIY plush toys are custom-made items. If there is a shortage of stock or if customization is required, we will contact you via email or phone to confirm the details and timing before processing your order. If there are any delays or special requirements, we will notify you in advance to ensure that you receive timely updates.

Shipping Scope and Time

We provide shipping services to Australian domestic addresses. Standard delivery time is 20 to 30 working days (excluding processing time). We partner with reliable carriers such as Australia Post, Aramex, or Sendle, and we will choose the most suitable shipping method based on your delivery location. Please note that delivery to remote or regional areas may take slightly longer depending on local conditions.

During peak seasons or public holidays, shipping times may be extended. We will notify you in advance if any major delays are expected.

Shipping Fee

Shipping fees are calculated during the checkout process based on the product’s weight, dimensions, and delivery address. To ensure full transparency, the exact shipping cost will be clearly displayed before you complete your order, helping to avoid any unexpected charges.

Tracking Information

Once the order is shipped, you will receive a confirmation email with a tracking number. Using the link provided, you can track your shipment in real time. We cooperate with several well-established logistics companies to ensure your package arrives safely and on time. If any issues arise during shipping, such as delays or loss, you may contact the carrier using the tracking number or reach out to our customer service team — we are here to help.

Shipping Responsibility Statement

Packaging and shipping: We ensure that all products are carefully packaged to prevent damage during shipping. Once shipped, we make every effort to deliver your order on time.

Force majeure: We are not responsible for shipping delays caused by uncontrollable factors such as weather, natural disasters, public holidays, or other unforeseen events. These may impact delivery timelines depending on the region and carrier.

Change of address: If you need to change your shipping address, please contact us as soon as possible before the order is processed. We are unable to make changes once processing has begun.

Shipping Issue Resolution

If you encounter any issues or have questions about your shipment, feel free to contact our customer service team. We provide round-the-clock support and are committed to resolving any issues quickly and efficiently. For damaged or lost packages, please contact us within 48 hours of delivery so we can assist with a solution, including reshipment or refund, depending on the situation.

Company Information and Contact

Phone Number: +61 425 261 939

Email: Support@Xingfutang.Store

Address: 26A Brown St, Bronte NSW 2024 Australia